Flanagan`s annotated bibliography

Flanagan, J. C. (1954, July). The Critical Incident Technique. Psychological Bulletin, 51 (4). Pittsburgh.
A review of the development of a method of studying activity requirements called the critical incident technique. Main analysis include: background and early developments, developmental studies at the American institute of research, studies carried out at the University of Pittsburgh, the procedure in its present form, uses of the critical incident technique, summary and conclusions. People have been making observations on other people for centuries. The critical incident technique (CIT) consists of a set of procedures for collecting direct observations of human behaviour to facilitate their potential usefulness in solving practical problems and developing broad psychological principles. It has been concluded that the CIT do not provide solutions to problems. However, it has been discovered to be a paramount tool for establishing standards determining requirements and evaluating results.